Business services are a broad category of industries that support other sectors. These industries include human resources, accounting, finance, information technology (IT), procurement and shipping. These services are provided by employees or through outsourcing. This sector is a major driver of economic growth, as it provides critical support functions that enable businesses to focus on their core activities. The sector also has a large global workforce, with employment opportunities in several countries.
A business service is a non-physical product that delivers value through labor, expertise or other means. It is distinct from a physical product because it cannot be touched, stored and consumed at a later date. A company that provides business services could be a consulting firm, an education provider or even a bank. A bank provides a service to its customers by providing them with a banking facility that allows them to deposit money and withdraw from their account at will.
In the 2012-13 Executive Budget, New York State established the Business Services Center (BSC) to increase efficiencies and reduce costs by centralizing transactional Human Resources and Finance services shared by multiple agencies. The BSC also helps agencies to achieve a strategic focus by allowing them to outsource non-core functions. The BSC is managed by a team of highly qualified professionals who are committed to delivering exceptional customer service. BSC services are available to all New York State agencies and are offered at competitive rates. BSC is also developing strategies to leverage technology and provide innovative services.